FREQUENTLY ASKED QUESTIONS | Learn more about our process

How long does it take for my products to ship?
Orders typically ship within 10 days. Please email hello@cranlove.com with any questions or concerns. We ship within the United States and to many international destinations. Customs rules and regulations apply to all international orders. 

Do you charge sales tax?
Because Cran Love is based in California, sales tax applies to all orders within California. We are not required to charge sales tax on any orders outside of California.

What is your return and exchange policy?
Cran Love products have been printed on the best presses and with the highest quality paper and fabrics. Our goal is to have 100% customer satisfaction. If you are not fully satisfied with your purchase, Cran Love will refund or exchange your item. Your request must be made within 7 days of receiving the item. Please note that the customer is responsible for return shipping costs. Please email hello@cranlove.com.

Are your products environmentally friendly?
All of our paper is FSC certified. Our art prints and greeting cards are acid free and archival quality. They are elemental chlorine free, with a percentage post-consumer waste and recycled content.

What kind of paper do you print on?
Our prints and stationery are printed on a heavy weight cover stock with a silk smooth finish. All greeting cards and stationery are paired with the Cran Love signature red color envelope.

Do you personalize stationery?
Yes, we do. Please contact hello@cranlove.com for requests and quotes for personalized stationery.

Are you available for custom work?
All custom work is on a case by case basis. Estimates vary with the scope of each project as does a timeframe. For inquires, please email hello@cranlove.com.